In order to ensure you receive the highest level of training possible, you will be provided with the best level of service, support and training available.
The Australian College of Environmental Studies is privileged to have teaching staff with excellent qualifications and extensive industry experience. They are well networked and can provide students with excellent resources and contacts. Please familiarise yourself with the following, in addition to the Student Handbook, prior to enrolling in the course.
How to Enrol
Once you have read this page and the information about the course you are interested in, complete and submit the enrolment form. Then contact the college to arrange payment for the subject you want to enrol in (1300 889 845). During this conversation, we may ask several questions to ensure you are selecting the course most suitable to you and are aware of your obligations (time to devote to studies and availability to attend on-campus training, refund policy etc). Please note we cannot provide login details to access the course materials until the enrolment form has been submitted.
Hours of Operation
Office hours are between 9am to 5pm Monday to Friday, and we are closed on public holidays. Zoom classes and field training are conducted between 9am and 5.30pm on weekdays and/or weekends.
Students must be at least 18 years of age to enrol in our courses. Candidates are not required to have any formal qualifications or relevant vocational practice to enrol in any of our courses. In relation to the Building biology course, candidates are expected to have a high level of language, literacy and numeracy skills, sufficient to analyse and interpret complex documents, use specialised vocabulary appropriate to the building biology environment, comprehend video lectures, participate in practical workshops, adapt spoken language to a range of clients, analyse statistical and laboratory reports, prepare written reports to provide precise meaning which meets audience purpose, use scientific terms and symbols, interpret graphs and tables, and use computer software.
ACES does not accept upfront payment for an entire qualification, however we require payment for the subjects that you enrol in (fee for service). We accept credit card over the phone and direct deposit. Feng Shui students maybe eligible to obtain Austudy (contact Centrelink). Part payment options are available for the Mould Testing, Air Sampling and Electrobiology subjects (conditions apply).
Refunds & Withdrawals
Online subject: Once you have received your login details, you have up to seven (7) days from the date of the email to notify the college in writing (email) why you wish to withdraw from the subject. Subject to the withdrawal being in line with Australian Consumer Rights for cancelling a service, you will receive a refund for the subject minus a $100 enrolment cancellation fee (per subject). Beyond the seven days from the date of the email, no refund will be given.
Online real time subjects: If you wish to withdraw from a subject that involves live zoom sessions, that you have paid for and notify the college in writing, you will receive a refund under the following conditions providing you have not accessed the online materials for more than 7 days: If three or more weeks notice is given before a zoom class begins, a full refund will be given minus the non-refundable deposit of $100. If less than three weeks’ notice is given before a scheduled zoom class or field trip begins then a 50% refund applies. Fees are strictly non-refundable and non-transferable once the zoom class or field trip begins or you have accessed the online materials for more than 7 days. Transferring the funds to another subject maybe negotiated providing the withdrawal occurs at least 7 days before the zoom class/field trip begins, and will incur a $100 transfer fee. Withdrawals must be emailed to: email@example.com
ACES reserves the right to change, cancel or postpone any of its courses or subjects at any time. Enrolled students will be given at least seven (7) days notice in the event of a course being postponed or cancelled. In the event of a subject or course cancellation, students will be given the option to transfer the fees to another subject, or may discontinue the subject and receive a full refund (which will be processed within 2 weeks). ACES will not be liable for any travel or accommodation costs incurred by a student in the event a subject is cancelled.
Recognition of Prior Learning (RPL)
Recognition of Prior Learning (RPL) relates to an individual’s skills and knowledge, irrespective of how it has been acquired. This includes competencies gained through work experience, employment, formal courses and informal training (not accredited) and other life experiences. Prior to completing the RPL form, contact us about your intention to apply for RPL in order to gain a better understanding of the chances of your success. You should also read the learning guide for the subject that you are intending to apply for RPL (available under the course section of this website). In the event you assess yourself as meeting the elements, performance criteria and assessment requirements of the subject, you should complete the RPL form and submit it along with a non-refundable fee of $250 for each subject you wish to apply for, and any relevant documentation (evidence). This fee is non-refundable regardless of the outcome. All information will be assessed and the student notified of a decision by the college within 3 weeks of receipt of the application. Evidence may include, but is not restricted to:
- Certified copies of academic transcripts
- A description of previously undertaken course content (including aims, objectives and assessments)
- Documentation of the life / work skills obtained together with relevant referees’ contact details for verification
- Reports or other work related documents you have personally completed (please adhere to confidentiality requirements)
- Your personal resume if applicable
- If you are applying for an exemption from the Electricity Fundamentals subject, a copy of your electrical license (if you are a licensed electrician) and/or formal training qualifications
- If you are applying for an exemption from the Business Skills or Business Smarts subject, you should submit a comprehensive business plan that you have prepared
- Further information and evidence suggestions are provided in the RPL application form.
Credit Transfer relates to formal qualifications or units of competence that have been gained from the previous study at a recognised training organisation or TAFE that are the same as the units delivered at ACES (see below). As part of this application, you must supply a ‘Statement of Attainment which has been certified by the appropriate authority, or provide the original testamur from the RTO/TAFE you studied at and, in addition, complete the Credit Transfer Form. Fees do not apply to this application.
Building biology students who have completed the BSBESB401 Research and developed business plans from a Registered Training Organisation (RTO) or TAFE will be granted a Credit Transfer for this unit.
Feng shui students who have completed any of the following units from a Registered Training Organisation (RTO) or TAFE will be granted a Credit Transfer for this unit.
BSBSMB301 Investigate micro business opportunities
FNSFLT401 Be money smart through a career in small business
Language, Literacy & Numeracy
ACES is committed to ensuring its courses have wide accessibility. We recognise that literacy or numeracy problems may not, of themselves, preclude a person from successfully acquiring the competencies associated with any of our courses. Every effort will be made to assess a candidate’s ability to carry out all the learning tasks and demonstrate mastery of the course competencies. Where possible, the learning activities may be modified to assist students who have literacy or numeracy skills needs. An initial assessment of a student’s literacy and numeracy skills will be made upon enrolment in a course where it is deemed necessary.
Learning & Support Services
ACES provides services to assist and support students including IT support for login and use of the online portal, how to reference using the Harvard Referencing System, tips on how to write reports, disability assistance as well as language, literacy and numeracy assistance. Upon enrolment you will be advised how you can take advantage of these services.
Our campus venues have been specifically chosen due to their close proximity to car parking and public transport. For Friday evening classes, we recommend that students walk to the car park in groups; this will be discussed during class time. All on-campus classes are conducted within our specified training hours. Housekeeping issues and emergency procedures will be explained on the first day on campus.
Student Guidance Services
ACES recognises that a significant aspect of quality of training relies on effective support and management of student and staff welfare. Considering this, the college is committed to providing both students and staff with adequate access to:
- Educational and vocational, counseling services
- Guidance and support with financial requirements specifically related to our courses and education at the college
- Vocational and industry relevant information and referrals
- Information relating to occupational health and safety, equal employment opportunity and anti-discrimination policies as is appropriate and relevant and,
- In the event that required support extends beyond the college’s capabilities, the college will source/give referral information for relevant organisations that supply required support services.
Complaints & Appeals
Any person with a grievance pertaining to the college may exercise their right to raise that grievance and expect that every effort will be made by the College to resolve it promptly, objectively and without prejudice or fear of reprisal or victimisation. This can be service related e.g. our marketing or pre-enrolment information; communications with staff, training or assessment related; safety or health related; or dissatisfaction regarding our policies, procedures or services in general. The college has a documented process for lodging a formal complaint/appeal which is available on our website. If you have a need to make a complaint, please contact the college in the first instance to discuss the matter before lodging a formal written complaint. All formal written complaints lodged will be brought to the attention of the CEO and will be acknowledged by the CEO within five (5) business days of being received. The complaint will be investigated and the complainant notified in writing of the outcomes/decision within fifteen (15) business days. ACES will ensure that as far and as fairly as possible, the individual making the complaint is satisfied with the investigation and outcomes. Complainants have the right of appeal within 20 business days of the receipt of the decision. Where ACES considers more than 60 calendar days are required to process and finalised the complaint or appeal, the CEO will inform the complainant in writing, including the reasons why more than 60 calendar days are required and regularly update the complainant on the progress of the matter.
ACES adheres to the principles of adult learning, and a learning environment which facilitates the learning of all students without interference or disturbance from others and encourage students to respect and protect the rights of others. We encourage students and staff to uphold the standards of the college when they are engaged in in all learning activities including field trips. Misconduct means any conduct that is prejudicial to the good order and good name of the college. The following forms of misconduct will not be accepted: wilful damage or removal of property, assault or harassment (physical or verbal), cheating or attempting to cheat or assisting any other student to cheat by any means, negligent or disorderly conduct towards a staff member or student, being under the influence of alcohol or drugs, smoking in the building, infringing copyright of college material or logo, using college resources for educational purposes and financial gain, allowing others not enrolled in the course to participate in zoom sessions, and consistently attending classes late. Trainers and college staff have the authority to ask a student to leave field training where their conduct is not appropriate for an adult learning environment. Students not adhering to college behaviour guidelines will face disciplinary action which may result in being withdrawn from the course and expelled from the college. Student suspension or cancellation will not result in a refund of fees.
Flexible Learning & Assessment
Courses are delivered in a range of ways to allow for the various adult learning styles to be accommodated. These include self-directed online learning using Moodle our software platform, live zoom sessions and field training conducted in a client’s home. A range of assessment tasks are used to assess competence, from online quizzes to questionnaires, checklists and reports, simulated and scenario activities, essays, and practical demonstrations. In the event that a student is unable to meet the assessment criteria, ACES will attempt to provide alternative learning and assessments options based on each individual’s needs. Whilst the college will make every effort to accommodate the special needs of individuals, as a matter of ethical conduct it will not enrol or continue a student in a course if it is clear or becomes evident that it would be impossible for the student to successfully complete a particular course.
Results and Certification
Students who fully complete one of our nationally accredited courses under the Australian Qualifications Framework will receive a Nationally Accredited Qualification or a Statement of Attainment. Students are entitled, at no additional cost, to a Statement of Attainment on withdrawal, cancellation or transfer, prior to completing the qualification, provided the student has paid in full the fee related to the units of competency successfully completed. Non-accredited courses will result in a Statement of Completion. Please contact ACES in writing to notify us of your cancellation or withdrawal and request your Statement of Attainment.
Access, Equity & Anti-discrimination
ACES will not engage in discrimination towards any group or individual in any form, inclusive of; gender, race, nationality, religion, physical or intellectual disability, age, or physical ability where there is no risk to others. This policy applies to all services and operations of the company, including recruitment, enrolment, training and assessment, and customer services. ACES will attempt to provide services to assist the training outcomes of people with special learning needs, or those facing particular difficulties. If it becomes apparent that the student will not be able to successfully complete a course due to a special learning need after the student has commenced a course of study, the college will provide a refund of the full fee less any costs incurred.
Access to Your Records
Students can access their personal and study progress records at any time. Students are given access to their online portal where they can see their personal learning and assessment progress records. Access to personal details or other information held by ACES will be provided upon a signed written request from the student. However please keep in mind that records that have been securely archived may take longer to access. With regard to access to your records by other people, please read the important paragraphs on privacy and confidentiality rules below.
ACES follows strict confidentiality policies and we do not discuss or disclose any information about a participant’s situation that relates to their participation in our training courses. In the event that a participant discloses any information about a particular situation they might be facing we keep this information confidential and do not discuss or disclose this information to others without the participants consent.
We are subject to a variety of legislation related to training and assessment as well as general business practice. This legislation governs our obligations as a Registered Training Organisation, our obligations to you as our clients, and relates to the industry that we are conducting training for. This legislation is continually being updated and all staff are made aware of any changes. Current legislation is available online at http://www.austlii.edu.au. ACES operates under the Australian Skills Quality Authority and is subject to the Standards for Registered Training Organisations (RTOs) 2015.
More detail about college policies and procedures are available in ACES Student Handbook. If you have any questions regarding any aspect of our training please call us (1300 889 845) and we will be happy to help you with your query!